Return and Refund Policy

At Virelle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Returns & Exchanges

We accept returns and exchanges within 30 days from the delivery date. To be eligible, items must be unused, in their original condition, and returned in the original packaging, including all accessories and tags.

How to Request a Return

To initiate a return or exchange, please contact our customer support team by providing your order number and the reason for your request. Our team will guide you through the next steps.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within a few business days, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. In such cases, we will cover the return shipping or provide a suitable solution.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons, especially if they have been used, damaged, or are not in their original condition.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos or videos as proof. We will resolve the issue as quickly as possible.

Contact

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Email: contact@byvirelle.com
Phone: +1 201-458-7537

We aim to respond within 24 hours.