Shipping policy
Shipping Policy – United Kingdom
At Virelle, we are committed to providing a transparent, reliable, and efficient shipping experience for all customers in the United Kingdom.
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Once your order has been processed, it will be dispatched to our shipping partners.
Shipping Time
Estimated delivery time is 7–15 business days after dispatch. Delivery times may vary depending on your location, carrier performance, and external factors.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed. We may occasionally offer free shipping promotions, which will be clearly indicated on our website.
Tracking Information
A tracking number will be sent via email once your order has been shipped. You can track your order at any time using the provided tracking link.
Customs, Duties & Taxes
Orders shipped to the United Kingdom may be subject to customs duties, VAT, or import taxes depending on applicable laws. These charges are the responsibility of the customer.
Delays & Exceptions
While we work to meet estimated delivery times, delays may occur due to factors beyond our control, including:
- Customs inspections and clearance
- Carrier delays
- Weather conditions or logistical disruptions
In such cases, we will do our best to assist you and provide updated information.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
Lost or Delayed Orders
If your order is significantly delayed or appears lost, please contact us. We will work with the carrier to investigate and provide a suitable solution.
Contact
If you have any questions regarding shipping, please contact us:
Email: contact@byvirelle.com
Phone: +1 201-458-7537
We aim to respond within 24 hours.